Eero is a popular mesh WiFi system known for its reliable and efficient performance.
However, it’s frustrating when you experience frequent disconnections while using the Eero network.
If you’re wondering, “Why does my Eero keep disconnecting?” This article will help you identify the potential causes and provide practical solutions to resolve the issue.
This article explores some common reasons your Eero may disconnect and provides practical troubleshooting tips to fix the issue.
Let’s dive in!
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Some disconnection issues users have encountered with Eero
While Eero is designed to eliminate dead zones and improve network performance, users may still experience disconnection issues.
These issues can range from intermittent connections to complete disconnections.
Intermittent Connectivity on the Eero network
Intermittent disconnections, a common issue for many Eero users, have been among the most frequent problems I’ve experienced with my Eero mesh.
In this case, the WiFi connection drops and reconnects frequently, making it difficult to stream or browse on the web.
Besides my personal experience, some users have reported this intermittent connection on their network.
Complete disconnection
Another type of disconnection issue is complete disconnection.
In this case, the Eero WiFi connection drops entirely and does not reconnect.
Most of the time, a manual reconnection is required.
I’ve seen this happen once or twice.
You may also encounter a case where the ISP modem has an active internet connection, but the gateway eero doesn’t. Here’s an example.
Why does my Eero keep disconnecting? 5 possible causes
Several factors can contribute to these issues, and we discuss some of the most common ones below.
We’ve created a troubleshooting flowchart to help you diagnose your specific problem.
Start at the top and follow the relevant sections. This chart will guide you through a logical sequence of steps to identify and resolve your Eero disconnection problem.
Poor cable connection: One of the primary reasons for Eero disconnecting is a poor cable connection. Suppose the Ethernet cable connecting the Eero gateway to the modem is loose or damaged. In that case, it can lead to intermittent connectivity issues. Check troubleshooting tip xx to fix this problem.
Outdated firmware: Another common reason for Eero disconnecting issues is obsolete firmware. Firmware is like the brain of your Eero device. The software runs on the Eero device and controls its functions. If the firmware is outdated, it can cause connectivity issues, slow performance, and other problems. After upgrading to the new firmware, some users have reported connection drops. To update your firmware, open the Eero mobile app, go to ‘Settings, ‘then ‘Advanced settings, ‘and click ‘Firmware update’ if available.
Distance from the gateway: The distance between the Eero gateway and other Eeros can also affect Connectivity. If the satellite Eero is too far from the gateway, it may not receive a strong enough signal, leading to connection drops.
Network congestion occurs when you connect too many devices to the same WiFi network, overloading the network. This problem often leads to slow Connectivity and dropped connections. To resolve this, you should limit the number of devices connected to the network. If you have so many devices connected to your Eero network, consider using the Eero 6 extender instead of the Eero beacon. Compared to Eero beacons, Eero 6 extenders support WiFi 6 and can support more devices.
Other issues: Other issues may cause Eero disconnecting problems, such as incorrect network configurations, malfunctioning hardware, or a faulty modem. In such cases, you can follow the troubleshooting tips outlined below to solve the problem. However, suppose you’ve tried all the troubleshooting steps, but your Eero is still disconnecting. In that case, it may be time to contact Eero support. They have the expertise to help you resolve more complex issues.
Eero 6 Extender Vs Eero Beacon
| Image | Product | Features | Price |
|---|---|---|---|
 |
| 9.7 | Check Price on Amazon |
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| 9.5 | Check Price on Amazon |
10 Troubleshooting Tips To Fix The Problem
Check Network Settings
As a user of Eero, it’s essential to check the network settings regularly to ensure everything runs smoothly.
You can access these settings via the Eero mobile app, which provides extensive information about the network’s performance and Connectivity.
One of the main reasons for checking the network settings on Eero is to diagnose and solve any disconnection issues.
Issues can include slow internet speeds, dropouts, or problems with connecting to specific devices.
Reviewing the network settings allows you to identify potential issues and make the necessary changes to improve the network’s performance.
To access the network settings on eero
Open the Eero mobile app
Select the “Settings” tab
Choose “Advanced” settings
Click on “Network settings.”
Once you’re in the network settings, there are several things to consider when diagnosing disconnection issues.
Check your internet speed to ensure it’s within the range you’re paying for. You can use a speed test to determine this. If the speed is lower than expected, try resetting the modem or contacting your internet service provider (ISP) for assistance.
Connected Devices: Check the list of connected devices to see if any are causing issues. If a specific device is experiencing connectivity issues, try disconnecting and reconnecting it to the network.
Wi-Fi Channels: Check the WiFi channels that your Eero is using to ensure that they’re not overcrowded. If necessary, change the channels to less congested ones.
Firmware Updates: Check if any firmware updates are available for your eero. These updates can fix bugs and improve performance.
DHCP Settings: DHCP (Dynamic Host Configuration Protocol) settings can cause connectivity issues. Ensure that IPs are correctly assigned and there are no conflicts in these settings.
Check Device Placement
The placement of Eero devices can significantly affect their Connectivity and performance.
Eero devices work in a mesh network, which means each communicates with the others to provide seamless wireless Connectivity.
The placement of each Eero device affects its ability to communicate with the other devices in the network.
Suppose you place a device too far away from the other devices. In that case, it may not be able to communicate effectively, resulting in weak or dropped connections.
If you place it too close to another device, it may cause radio waves to connect, resulting in reduced performance.
Tips for Optimal Device Placement
Here are some tips for optimal Eero device placement
Place the Eero devices in open spaces: Eero devices work best when they have a clear line of sight to each other. Avoid placing the devices in enclosed areas like cabinets or closets, as this can reduce signal strength.
Place the Eero devices in open spaces: Eero devices work best when they have a clear line of sight to each other. Avoid placing the devices in enclosed areas like cabinets or closets, as this can reduce signal strength.
Place the Eero devices in central locations: Eero devices work best when placed in the center of a room or building. This placement helps to ensure that the router evenly distributes signal throughout the network.
Place the Eero devices in central locations: Eero devices work best when placed in the center of a room or building. This helps to ensure that the signal is evenly distributed throughout the network.
Place Eero devices on different floors: If you have a multi-story building, place the Eero devices on other floors to ensure optimal coverage throughout the building.
Check the cable connections.
One common cause of poor cable connection is damaged cables.
Over time, cables can become worn, frayed, or damaged, affecting their ability to transmit a stable signal.
Additionally, if you do not correctly install the cables, they can become loose and cause connectivity issues.
Make sure that you correctly install the cables.
If you notice any signs of damage, such as frayed or worn cables, replace them immediately.
Restarting your modem
Restarting your modem can help resolve poor connection issues with Eero.
When you restart your modem, it clears its memory and restarts the network connection.
This process often helps resolve connectivity issues and improve network performance.
Here are a few steps to reset a modem
Unplug the power cord from the modem: Locate and unplug it from the wall outlet.
Wait for 30 seconds: Wait for at least 30 seconds for the modem to power off and clear its memory fully. Then, plug the power cord back into the wall outlet and wait for the modem to power on fully.
Plug the power cord back into the wall outlet and wait for the modem to power on fully.
Wait for the modem to establish a connection: It may take a few minutes. Once the modem establishes a connection, check if the Eero connection issue is resolved. If resetting the modem doesn’t resolve the connection issue, try power cycling your Eero system or contacting your internet service provider for further assistance.
If resetting the modem doesn’t resolve the connection issue, you may want to try power cycling your Eero system or contacting your internet service provider for further assistance.
Power cycling the Eero network
Power cycling Eero is a simple troubleshooting step that can help resolve poor connection issues.
To power cycle your Eero, unplug the power cable from the wall outlet, wait for 30 seconds, and then plug it back in.
This will restart the Eero system and allow it to refresh its network connections.
Power cycling can help clear any glitches or errors that may be causing connection issues and can often result in improved network performance.
Check your internet connection.
Eero relies on a stable and robust internet connection to provide seamless Wi-Fi coverage.
A poor internet connection can result in slow data transfer speeds, weak signals, and frequent disconnections.
If your eero is blinking red, your internet connection is usually a problem.
We have compiled a thorough guide to solve the eero red light problem.
Hard resetting your Eeros
Performing a hard reset on Eero can help resolve poor connection issues.
If you’re experiencing disconnections after changing some network settings, reset your Eero.
A hard reset will erase all settings and configurations on your Eero system, allowing you to start fresh.
To perform a hard reset, locate the reset button on your Eero device and hold it down for at least 7 seconds until the LED light flashes yellow.
Once the LED light turns white, the hard reset is complete, and you can set up your Eero system again.
Disconnecting the problematic eero
If your Eero system is experiencing poor connection issues, deleting a problematic Eero may help resolve the issue.
Here are the possible steps to disconnect a problematic Eero
Open the Eero app: Open the Eero app on your smartphone or tablet.
Navigate to the device list: Tap on the “Devices” tab in the Eero app to access the list of connected devices.
Identify the problematic Eero: Look for the Eero device causing connection issues. You can identify the device by its name or location.
Disconnect the problematic Eero: To disconnect the problematic Eero, tap on the device and select “Disconnect” or “Delete.” This will remove Eero from the network.
Reset the disconnected Eero: If you plan to reuse the disconnected Eero, you must perform a hard reset by holding down the reset button until the LED light flashes yellow.
Reconnect the Eero: To reconnect the Eero to the network, plug it back in and follow the setup instructions in the Eero app.
If you continue to experience connection issues after removing a problematic Eero, you may need to troubleshoot further or contact Eero support for assistance.
Bridging your modem-router combo
A modem-router combo often includes a built-in router that can conflict with Eero’s routing functions.
By bridging the modem router combo, you can disable the built-in router and allow Eero to handle all of the routing functions.
Bridging your modem can result in improved network performance and connectivity.
Bridging procedures can vary depending on the make and model of your modem router combo.
So it is best to consult the user manual or contact your internet service provider for assistance in putting their device on bridge mode.
Contacting Eero’s support
If you continue to experience poor connection issues with Eero, contacting Eero’s support can help troubleshoot and resolve the issue.
Eero’s support team can provide guidance on troubleshooting steps, identify any issues with your Eero network, and offer solutions to improve network performance.