Why Starlink Keeps Going Offline: Common Causes and Quick Fixes

Experiencing internet drops can be highly disruptive, mainly if you rely on it for work or other activities.

We designed this guide to help you troubleshoot and resolve Starlink internet disconnection issues, ensuring you can work or enjoy online activities without interruptions. 

Starlink offers internet coverage in almost every location, providing a sense of reassurance. However, some users still encounter issues with their Starlink connection, even in these widespread areas. 

Some of these disconnections last for more than a few hours. What can cause this behavior, and are there any solutions to this problem?

This guide will point you to some possible reasons why Starlink keeps going offline and show you some quick fixes so you can work online without these disturbances.

Ultimately, we also provide alternatives you can use alongside Starlink so you can always stay online. The fixes are easy to perform, so you do not need in-depth knowledge. Let’s fix your connection.

What are the common causes of Starlink disconnections?

Obstruction

Though this can be overlooked, one leading cause of Starlink disconnecting is obstruction in the line of sight of your Starlink dish. 

Obstructions cause signal dropouts. Starlink’s App provides a valuable feature to check for obstructions before installing your equipment. 

Users often utilize this feature solely while installing their Starlink dish, overlooking that obstructions can arise at any time while using the service. 

Some obstructions can occur after your installation, including telecom installations, trees growing over time, and trees swaying into the path during particularly windy conditions.

Checking the visibility status on http://dishy.starlink.com/ can help identify and address these obstructions. If obstructions are causing the issue, the best solution is to reposition the Starlink dish to ensure a clear, unobstructed view of the sky, minimizing signal loss.

Server Update

The constant interruptions can sometimes be due to an issue on Starlink’s side, such as a server update.

Server updates are a routine part of maintaining and enhancing service quality.

If interruptions continue for a long time, contacting Starlink support is advisable to determine whether these issues relate to ongoing server updates.